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Privacy Policy

Confidentiality & Privacy Policy

At Maple Shade Youth and Family Services, we prioritize the confidentiality and privacy of our clients. The relationship between a client and psychotherapist is protected by law, and we do not disclose any information without explicit written consent, except under certain circumstances as required by law.

We are fully committed to safeguarding personal information and strictly follow The Campaign Registry (TCR) guidelines to ensure the responsible and private handling of any shared data. Under no circumstances will Maple Shade Youth and Family Services sell, trade, or distribute client information to third parties for marketing or commercial purposes.

Exceptions to Confidentiality

In compliance with legal obligations, we may disclose information in the following situations:

  • Suspected Abuse: If there is suspected child, dependent adult, or elder abuse, we are mandated by law to report it to the appropriate authorities.
  • Threats of Harm to Others: If a client poses a serious threat of harm to others, we are required to notify law enforcement and inform the intended target(s).
  • Threats of Self-Harm: If a client is in danger of self-harm, we will make every effort to collaborate with them to ensure their safety. If they are unwilling to cooperate, we will take legally permitted measures to protect them, even if it involves disclosure without their consent.

Privacy Policy

Maple Shade Youth and Family Services is committed to ensuring the privacy and security of client communications, including text messages.

  • Data Collection: We collect personal information, including phone numbers and SMS consent, solely for client-related communication. This information is collected through paper forms, verbal consent, or online submissions. We will never disclose any personal information such as Phone numbers and SMS consent with any third parties for marketing purposes.
  • Data Usage: The information collected will be used exclusively for client communication purposes such as appointment reminders, service updates, billing inquiries, and important notifications.
  • Data Protection: We implement reasonable security measures to protect personal information from unauthorized access, use, or disclosure. However, please note that text messaging is not a fully secure communication method.
  • User Rights: Clients have the right to access, update, or request deletion of their personal data. To exercise these rights, they may contact our office directly.
  • Opt-In and Opt-Out: Clients may opt-in to receive SMS messages through written, verbal, or online consent. They may opt-out at any time by replying "STOP" to any message or contacting our office directly.
  • Contact Information: For privacy-related inquiries, please contact our office at (410) 677-0202.
  • Policy Updates: Any changes to this Privacy Policy will be posted on our website, and we will make reasonable efforts to notify clients of significant updates.
  • Accessibility: Our Privacy Policy is easily accessible via our website and upon request at our office.

We will never disclose any personal information such as phone numbers and SMS consent with any third parties for marketing purposes.

Text Messaging Terms and Conditions

  1. SMS Consent Communication: The phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications: Clients who have consented to receive text messages from Maple Shade Youth and Family Services may receive messages related to:
    • Appointment reminders (Example: "This is a reminder of your appointment with Dr. [Name] at Mardela Springs Office of Maple Shade on 2/07 at 3:30pm. Reply STOP to opt out of SMS messaging at any time." 
    • Follow-up messages (Example: "Maple Shade Youth and Family Services has sent your lab work request to [Lab Clinic] on Milford St. Reply STOP to opt out of SMS messaging at any time.")
    • Billing inquiries (Example: "Please review your insurance eligibility and update Maple Shade Youth and Family Services with any new information. Reply STOP to opt out of SMS messaging at any time.")
    • Service updates (Example: "Your 2/8/25 Appt has been rescheduled to 2/15/25 at 10am at Maple Shade Youth and Family Services office in Mardela Springs. Reply STOP to opt out of SMS messaging at any time.")
  3. Message Frequency: Message frequency may vary depending on the type of communication. Clients may receive up to 6 SMS messages per week regarding their appointments, billing, or other service-related updates.
  4. Potential Fees for SMS Messaging: Standard message and data rates may apply, depending on the client’s carrier pricing plan.
  5. Opt-In Method: Clients may opt-in to receive SMS messages by:
    • Filling out a paper form
    • Filling out an online form
    • Verbally providing consent
  6. Opt-Out Method: Clients may opt-out at any time by replying "STOP" to any SMS message received or by contacting one of our offices directly. To opt back in, reply "START."
  7. Help Assistance: If experiencing issues with SMS messages, reply with "HELP" or visit www.maple-shade.org/contact-us. Additional support is available at (410) 677-0202.
  8. Standard Messaging Disclosures:
    • Message and data rates may apply.
    • Clients may opt-out at any time by texting "STOP."
    • For assistance, text "HELP", visit www.maple-shade.org/contact-us, or call (410) 677-0202.
    • Message frequency may vary.

Non-Discrimination Policy

Maple Shade Youth and Family Services is dedicated to providing an inclusive environment for all clients and staff. We do not discriminate on the basis of race, color, national origin, disability, financial status (including inability to pay or participation in programs such as Medicare, Medicaid, or CHIP), sexual orientation, or age in admission, treatment, program participation, or employment.

For additional details on this policy, please contact our Administration at (410) 742-7400.